Support

Quick help

Email: support@talune.app
GitHub Issues: github.com/ilarioalicante/Talune/issues

Typical response time: within 1 business day for email, within 2–3 days for GitHub issues. We read every message.

When you write to us, it helps enormously if you include:

1. Your macOS version (Apple menu → About This Mac → System Report → Software → System Version)
2. Talune version (Settings → About)
3. Whether you got Talune from the Mac App Store or from Gumroad
4. A one-line description of what you tried and what happened
5. If an error was visible, a screenshot or the exact wording

Frequently asked questions

Installation and setup

Where do I download Talune?
From the Mac App Store (recommended) or from the Gumroad product page. Both builds are code-signed and notarized by Apple. Do not install Talune from any other source — if a copy surfaces elsewhere, it is not ours and we cannot support it.

Does Talune work on Intel Macs?
Yes. Talune ships as a universal binary (Apple Silicon + Intel). macOS 14 Sonoma or newer is required; older versions of macOS are unsupported.

How much disk space does Talune need?
The app bundle is under 40 MB. Temporary conversion buffers can use as much space as the largest file you are converting; allow a few hundred megabytes of free space for comfortable batch work.

Using the app

I launched Talune and nothing happened.
Talune is a menu bar app — it does not open a window by default. Look at the top-right of the macOS menu bar for the Talune icon and click it to open the main panel. If the icon is not there, try launching again from Applications; on a congested menu bar, the icon may be hidden behind other menu extras (hold ⌘ and drag to reorder).

How do I use the Finder shortcut to send files to Convert?
Open the Talune panel → Settings → scroll to “Finder Shortcuts”. Pick one of the four shortcuts (default: ⌘+<, ⌘+Shift+,, ⌘+`, ⌘+§) and assign it to the Convert action. Then, in Finder, select one or more audio files, press the shortcut, and the files will appear in Talune's Convert queue. The shortcut only fires while Finder is the frontmost app — it will not intercept the same keystroke inside any other application.

macOS asked me to grant Automation permission the first time I used the shortcut. What is that?
That is Apple's standard Automation consent prompt. Talune needs to ask Finder for the list of file paths you have selected, and Apple routes that request through the same security mechanism used by AppleScript. If you grant it, the shortcut works. If you deny it, the shortcut becomes a no-op and a small inline notice appears in Talune's Settings — you can still convert files by dragging them into the Convert tab or by using the “Add files” button.

How do I undo a conversion or tag edit?
Talune never overwrites your originals. Converted output lands in the destination folder you selected (default: the same folder as the source file, with a new extension). Metadata edits do modify the source file directly — use a file manager or Time Machine to restore if needed. There is no in-app undo for metadata writes yet; this is planned for a future release.

I can't see the waveform in the Cut tab.
Waveform rendering needs the file to be fully decoded. For very long files (>30 minutes) rendering can take a few seconds. If it does not appear within 30 seconds, the file may be in a format Talune cannot decode — try dragging it into the Convert tab first and re-opening the converted copy.

Which formats can Talune read and write?

Licensing and purchases

I bought Talune on Gumroad. How do I activate it?
Open Talune → Settings → “License”. Paste the license key from your Gumroad receipt email and press Activate. The app will verify the key once (offline verification after the first check) and unlock all features.

I lost my Gumroad license key.
Log in to Gumroad with the email you used at purchase, open the Library page, and the key is on the Talune product page. If that fails, reply to the Gumroad receipt email or write to us directly — we can reissue a key after verifying your purchase.

Can I use one Talune license on more than one Mac?
Yes. The Gumroad license key can be activated on up to 3 Macs belonging to the same person. For the Mac App Store version, Apple's Family Sharing rules apply — one purchase covers every Mac signed into an Apple ID in your Family group.

Can I get a refund?
Mac App Store purchases: request a refund from Apple via reportaproblem.apple.com. Sound d'Elite cannot issue App Store refunds; they are Apple's to handle.
Gumroad purchases: email us within 14 days of purchase and we will refund. After 14 days, refunds are considered case-by-case.

Is there a free trial?
Not currently. Both distributions are one-time purchases. If you are unsure whether Talune fits your workflow, email us before purchasing and describe what you need — we will tell you honestly if Talune can or cannot do it.

Privacy and data

Does Talune phone home? Does it send my files anywhere?
No. Talune does not collect, transmit, or store any data about you. Your audio files never leave your Mac. The only network request the app can make is to the public Discogs metadata API, and only when you press the Lookup button in the Metadata tab. Full details are in our Privacy Policy.

Does Talune use analytics or crash reporting?
No. Neither ships with the app.

What data is stored on my Mac?
Your preferences (selected output format, window size, hotkey bindings) in UserDefaults, security-scoped bookmarks so the app can re-open folders you approved, and (optionally) a Discogs API token in Keychain. All of this is removed when you uninstall the app.

Troubleshooting

MP3 conversion fails with an encoder error.
Check that the source file is decodable (try dragging it into QuickTime first). If QuickTime refuses it too, the file is corrupt. If QuickTime plays it and Talune fails, please email us the first 20 lines of Console.app→ search “TaluneApp” around the time of the failure — that gives us the stack trace.

Finder shortcut doesn't trigger.
Three common reasons: (1) Automation permission denied → System Settings → Privacy & Security → Automation → enable Talune for Finder. (2) The shortcut collides with another app — Settings → Finder Shortcuts → re-assign to a different combination. (3) Finder is not the frontmost app when you press the shortcut — Talune gates the shortcut on Finder being frontmost to avoid hijacking keystrokes in other apps.

The Discogs lookup says “rate limit exceeded”.
The public Discogs token is rate-limited. Register a free account at discogs.com/settings/developers, generate a personal token, and paste it into Talune → Settings → Discogs. You'll get a much higher rate limit.

Talune asks for file permission in System Settings every time I open a file.
This is a macOS sandbox behavior. Talune asks the system for a persistent security-scoped bookmark the first time you grant access to a folder, and should not re-prompt afterwards. If you are seeing the prompt repeatedly for the same folder, please report the bug — include your macOS version and the folder path.

Third-party components

Talune bundles the LAME MP3 encoder (LGPL 2.1). See the full license text in Settings → About → “Open Source Licenses”, or the Open Source Licenses document in the public repository. LAME sources are available upstream at lame.sourceforge.io and, on request, on physical media from Sound d'Elite.

Feature requests and bug reports

We maintain a public issue tracker at github.com/ilarioalicante/Talune/issues. File a new issue with:

• Type: bug / feature request / question
• Environment: macOS version, Talune version, distribution (MAS or Gumroad)
• Steps to reproduce (for bugs) or use case (for feature requests)
• Screenshot or log if applicable

Issues are triaged weekly. Severe regressions typically get a point-release within a few days; feature requests are scheduled against the next minor version.

Version history

Release notes are published in the App Store Connect “What's New” field for each MAS version and mirrored at github.com/ilarioalicante/Talune/releases.

Contact

Email: support@talune.app
GitHub: github.com/ilarioalicante/Talune
Publisher:Sound d'Elite Limited

Support hours are loosely Monday–Friday, European time. We read email outside hours too but may not reply until the next working day.